Governance

Mumbaikars have multiple avenues for lodging complaints to civic authorities. The toll-free number 1916, MCGM website, MyBMC 24*7 mobile application and even written complaints form the centralised complaint registration system (CCRS).  Through a SAP (a data management software for enterprise and resource planning) interface, the complaint gets routed to an officer in charge of the particular department in the complainant's ward. The complaint can then be tracked, escalated and given feedback on.  However, this process has faced several glitches in the recent past. So much so that residents have begun using social media instead to draw the attention of the…

The cash strapped Bruhat Bengaluru Mahanagara Palike (BBMP) has been on a quest to improve its system, which will enable it to widen its property tax net. BBMP was one of the first municipal corporations in the country to embrace technology and implement an online Self Assessment Tax system. Whilst the effort has been in the right direction, it is however, constantly in the news, quite often for the wrong reasons. Now, even as it manages the brickbats and high praise, especially for its COVID management, BBMP has thrown a shocker to the public - a Property Tax Demand Notice…

COVID infections are on the upswing, with the World Health Organization announcing an 80 percent average increase in infections over the past four weeks in five of the health agency’s six regions, a jump largely fuelled by the Delta variant. “Delta is a warning that the virus is evolving but it is also a call to action that we need to move now before more dangerous variants emerge,” said Michael Ryan, Executive Director, WHO Health Emergencies Programme, in a briefing. Statistical models seem to suggest that the third wave in India could be three to four times more severe than…

I opened one of the newspapers today and saw a brief report that stated that a certain infrastructure project in Bengaluru that had been stalled for the last year, had been restarted. The narrative in the paper was that the contractor on the project had problems; the government put the project on hold and later, got the same contractor to resume work on it. In the meantime, a year and a half had passed. Pedestrians had fallen into potholes on the roads that were dug up for the project. Monsoon rains had clogged the works and traffic was getting jammed.…

We thought the battle against synthetic manja was long won. There are already stringent laws in place against this variety of killer kite string, an unbreakable, non-degradable nylon string. Even its possession and storage is punishable by up to a lakh of rupees, and seven years in prison. The penalty and jail terms for causing injury are obviously much higher. Yet, how is it that this manja continues to injure people and wildlife in Bengaluru? On a daily basis, more than 50 calls arrive at the desks of wildlife rescuers to save animals caught in manja. Rescuers risk life and…

June 25th, 2021 marked the sixth anniversary of the launch of the Smart Cities Mission (SCM). Positioned as a game changer by NDA-1, the terminology and packaging of the scheme caught public attention as a novel idea for urban development. Rankings were announced to mark the anniversary in which Indore and Surat were declared the country’s best smart cities, and Uttar Pradesh the best state. This is the first time that states have also been ranked, with Madhya Pradesh and Tamil Nadu ranked second and third. The Centre also announced joint winners under the COVID innovation category — Kalyan-Dombivali and Varanasi.…

On May 20, Karnataka government announced COVID lockdown relief of Rs 2,000 for domestic workers under its Seva Sindhu scheme. But due to the tedious application process, only a tiny fraction of workers have been able to even apply online for the relief. As per a report in the Times of India, Karnataka is estimated to have 10 lakh domestic workers, but as of June 23, only 1.4 lakh of them had applied on the Seva Sindhu portal. There were only 23,552 applications from Bengaluru Urban district. To apply, domestic workers had to upload their passport size photo, BPL ration…

They run into multiple pages. The “lockdown relaxation” notifications that greet citizens of Karnataka every week or other. But even with this prodigious verbiage, they fail to impart any clarity on what is sought to be conveyed. This lack of clarity can be observed in local WhatsApp groups being full of questions like “But does this mean I can’t do this ?” in the days following publication of the notification. Graphic credit: Anirudh Koushik (Click to view full image) The problems in these notifications can be divided into four main categories: The "Spock" category ("Illogical, Captain!" for Star Trek fans)The…

The Mumbai civic body – Municipal Corporation of Greater Mumbai (MCGM) also known as Brihanmumbai Municipal Corporation (BMC) provides municipal services to the city. Divided into 24 administrative wards, it is headed by the Mayor, who is the city’s first citizen and the ceremonial head; and the Municipal Commissioner, who works as the chief executive authority. While the 24 wards are decentralized for the convenience of the city's administration, each ward has its own ward office and ward officers (Assistant Municipal Commissioners). Presently, Mrs. Kishori Pednekar is the Mayor and Iqbal Singh Chahal, a 1989-batch IAS officer is the Municipal…

With COVID, lockdowns, unemployment, heartbreaking journeys of migrant workers back to their villages, news of illness and death making headlines every morning, this year has taken its toll on all of us. Hunkered down in our houses, distanced from family, friends and colleagues, we had few reasons for cheer. But even amid this seemingly incessant gloom, we found some inspiration from the citizen engagement and impact that we saw in several spheres. Though the government failed us consistently and abysmally, warriors among us arose to take control of the situation. Men and women across the country organized toolkits, Twitter drives…