When a 30-year-old man from Karnataka felt overwhelmed by suicidal thoughts and a deep sense of hopelessness, he reached out to a government-run tele-counselling helpline. On the other end of the line was a trained counsellor from Tele MANAS, India’s national tele-mental health programme. The counsellor listened patiently, offered emotional support, and guided him to a nearby mental health hospital under the District Mental Health Programme (DMHP) for further care. In another case, a 17-year-old student, anxious about his upcoming exams, called the same helpline. He received practical advice, study tips, and daily motivation. Two years later, he called back…
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