In the hope that online procedures in the Regional Transport Offices (RTO) had improved and gave the user a smooth experience, I tried to file an application for the renewal of my driving licence online through the ‘Parivahan’ portal, a few days ago. I was unable to complete the process and I received a message asking me to contact the local RTO office. I went to the RTO Chennai (North) early on the morning of Jan 29th to file the manual application Form 9 along with Form 7 as well as Form 1a and a medical certificate, duly completed along…
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