In mid-May, R Shanthi, a resident of CIT Nagar, tested positive for COVID-19 and isolated herself at home. In her 50s, Shanthi had mild symptoms that included fever and cough. It was a time of great anxiety and stress, but what kept her reassured to an extent were the phone calls that she received every second day, from the doctor deputed at Chennai Corporation’s zonal telemedicine department. Telemedicine has indeed been a boon for many patients like Shanthi battling the virus at home. Ever since the pandemic took centre stage, access to medical consultation for both COVID and non-COVID patients…
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