The e-khata project of the Bruhat Bengaluru Mahanagara Palike (BBMP) digitises all manually maintained property records, making them accessible to citizens. In Part 1 of the two-part series on Frequently Asked Questions (FAQs), Munish Moudgil, BBMP Special Commissioner (Revenue) addressed queries on the digitisation process and other general questions on e-khata.
In the second part, we look at property ownership and transaction, technical and portal issues, apartment-specific queries, name/data corrections, and language/format issues. We also examine issues pertaining to non-resident owners and inheritance, ward/location, fees and the process.
Property ownership and transactions
Q: Can e-khata serve as sole proof of ownership?
A: Yes, e-khata can serve as the ownership proof for property registration. However, purchasers may require additional documents such as a certified copy of the sale deed for assurance.
Q: How is inheritance handled in e-khata?
A: In cases, where one of the joint property owners has passed away, the death certificate and the family tree must be submitted to the ARO office for processing. This triggers a mutation process to update ownership records.
After the application is submitted, a 7-day notice is issued to acknowledge the death and the inheritance by another party. If no objections are received during this notice period, the mutations can be approved on the eighth day. The entire process may take around 10–12 days to complete.
Q: Can I amalgamate multiple properties into a single e-khata?
A: Currently, e-khatas are issued separately for each property. An amalgamation module will be introduced soon to merge multiple e-khatas.
Enforcement and violations
Q: How will e-khata address building violations?
A: Owing to the digitisation process, khata is not issued for unauthorised constructions or additional floors beyond approved plans. Future violations will be flagged and denied e-khata.
Q: What happens if a property’s super-built-up area is underreported?
A: BBMP links e-khata with property tax records to ensure consistency. Underreporting may lead to discrepancies, which can be rectified at the ARO office.
Read more: Navigating apartment property legalities: A comprehensive checklist
Support and feedback
Q: How can I escalate issues with my e-khata application?
A: Contact the BBMP helpline to report unresolved issues. Once resolved, the helpline will follow up to ensure customer satisfaction.
Q: What should I do if my property isn’t listed on the portal?
A: You can request an update online. Validate your eKYC, add your SAS application number from the tax receipt, and upload a scanned copy of your old BBMP khata.
Q: What if I don’t have an old BBMP khata?
A: You can apply for one online through the link provided on the website.
Q: Can I track the status of my e-khata application?
A: An online tracking system will soon be available for applicants to monitor pending applications and track their progress.
Technical and portal issues
Q: What browser should I use for the e-khata portal?
A: Use updated versions of Chrome or Firefox. If you face issues with Safari or other browsers, consider switching to one of the recommended options.
Q: What should I do if document uploads fail?
A: Check your internet connection. If the issue persists, contact the BBMP helpline for support.
Q: Is Aadhaar authentication working on Mac systems?
A: Yes, the Aadhaar authentication issue on Mac systems has been resolved. If you still encounter problems, ensure your system is updated.
Q: Can the e-khata portal display Kannada and English side by side instead of requiring a hidden option?
A: This suggestion is under review, and improvements may be implemented soon.
Q: What should I do if the online registration data is not being retrieved?
A: Enter the registration number printed on the reverse side of the sale deed, typically in the format: three alphanumeric characters, including the year of registration. Refer to the e-khata system examples for guidance.
Q: What should I do if a name is misspelt in my documents?
A: Submit your application with the documents you have. If the software detects a mismatch, it will be referred to the ARO. If no mismatch is detected and the e-khata is issued with errors, visit the ARO office for correction.
Q: Can revenue sites get an e-khata?
A: Yes, revenue sites can get an e-khata, but it will reflect as a B Khata value.
Q: What is the process if the original khata was not created?
A: Wait for the new BBMP website to launch to apply for a new Khata.
Apartment specific queries
Q: Why does BBMP warn about taxing common area amenities in residential communities where owners already cover these costs?
A: Tax demands by BBMP are based on legal provisions and case-specific evaluations. Residents can contest such demands by responding to show cause notices, with each case judged on its merits.
Q: Why doesn’t the khata PID indicate the flat number in apartment complexes?
A: e-PID is a random 10-digit number. Flat numbers are often repeated across blocks and lack a standardised format, making them unsuitable for unique e-khata IDs. The postal address is recorded instead.
Q: Why not use common GPS coordinates for the entire community instead of individual flat numbers?
A: Individual property owners must provide their property details to manage records independently. A tower-wise GPS system may be considered in the future.
Q: What type of photo should be uploaded for apartments?
A: For apartments, upload a photo of the entire tower from the outside for easy identification. Photos from inside the tower or outside your door are not helpful.
Q: Why can’t I find my B khata property in the portal?
A: Both A and B khata properties have been digitised. If your property is not visible, it may be due to missing records or unregistered khatas for some flats in the apartment. Flag it with your ARO to resolve the issue.
Q: What should I do if the khata is still in the builder’s name and a builder occupation certificate is given?
A: Wait for the new website to go live to apply for an e-khata in your name.
Non-Resident Indians (NRI) e-khata and access issues
Q: Can an NRI apply for an e-khata from abroad, and are BBMP websites accessible from outside India?
A: Yes, NRIs can apply online. The process is simple with Aadhaar; without it, they can authorise someone locally to apply. Acceptable documents include Aadhaar, passport, PAN, or voter ID. The BBMP websites are generally accessible worldwide, but some NRIs have faced access issues due to past security measures. If issues persist, users can report them to BBMP for resolution.
Q: Can an OCI cardholder apply for an e-khata using their resident country ID documents?
A: BBMP is considering allowing non-Indian documents, such as a US passport or equivalent ID, for OCI cardholders.
Q: What to do about OTP issues for OCI holders?
A: Report OTP-related problems to the e-khata helpline for assistance.
e-khata update and assistance
- e-khata does not regularise B khata properties. Both A khata and B khata properties will be issued corresponding e-khatas (A-e-Khata and B-e-Khata) based on existing BBMP records.
- Document upload is optional, if you select “Yes”, you can upload approved building plan, layout site/building approval letter from BDA/BBMP, DC conversion document (if available).
- For apartments, keep these details from your sale deed: super built-up area, built-up area, carpet area and car parking area.
- Over 50,000 final e-khatas have been issued, covering more than 90% of applicants. On average, approximately 2,000 new applications are received daily.
- Most applications are processed within two days. Some may take 10–15 days due to incomplete information or verification issues.
- If you are experiencing difficulties, you can visit Bangalore One centres to upload your documents. For additional assistance, contact the BBMP helpdesk at 9480683695 or email bbmpekhata@gmail.com.
- Share your feedback through the BBMP helpline or submit a short video testimonial, which may be featured on the official website.
- New guidelines address issues with the digitisation of property records (e-khata) and provide help in handling citizen complaints. The memo outlines specific scenarios where e-khata applications may be rejected.
(In conversation with BBMP Special Commissioner (Revenue), Munish Moudgil to discuss the e-khata e-Aasthi hosted by Bangalore Apartments’ Federation (BAF) — the full video interview can be found here.)
in case of inheritance of independent house property by Will and property is already mutated in joint names during 2013 itself with all papers like family tree, declaration, indemnity etc, will a death of the first owner necessitate submission again all papers, complicating the issues, as a death certificate and request by other joint holder enables deletion of the deceased name, as in case of bank joint accounts. old family tree and papers alone should suffice.
I have got eKhata generated successfully. i stay in apartment.
But Car parking is mentioned as 0.
I want to update it to similar – as it is in the sale deed.
What action i need to take?
I hve the same issue, how can it be rectified?
Hello Vivek , Do you got the info how do we get this rectified , i have the similar issue , Thanks
HOW TO CANCELL E KHATHA – ONCE APPROVED FROM BBMP ARO
There is no draft ekhata available for my property in the eaasthi portal. I tried
1. Speaking with ARO for more than 2 months now over phone and requesting without any result.
2. Called citizen helpline multiple times without any result. They ask me to speak to the ARO.
3. Mailed relevant BBMP commissioners multiple times without any response.
4. Tried the feature of the portal “my draft ekhata not available” which does not work. After doing eKYC verification, providing SAS number and uploading the manual khata scan, ince I submit, it asks me to do eKYC verification again. the feature does not work.
Thank you for the detailed articles you wrote which are very helpful. Unfortunately it looks like there is no way to get any issue sorted.
I am facing the same issue as yours. Tried to go to BBMP office, speak to ARO who just told if the property draft khata is not showing is not showing, its not my issue and not giving a proper guidance for their internal issues.
Helpline never works and have drafted 5 emails with no response. Very poorly managed system from the government . I also attended the Ekata Mela for one full day making me run around to the BBMP main office with no answers till date from last 3 months. We have been paying the property tax regularly and I am surprised with the lack of knowledge from the team of not advising what needs to be followed if the DRaft Khata and EPID not available on eaasthi portal.
Lastly tried the option in eaasthi ” Did not find your draft Khata” option which always ends up in an error ” Requesting atleast one member to have ekyc executed
I am too facing same issue. Anyone got any solution?
please search in each page after sorting based on your name 1st letter. you need to search on each page, so make pagination 100. my name was appearing in kannada although I had selected English. so check that too.
Pl contact bangalore one
My Father’s Name was included in Sale Deed while purchasing a flat in Bangalore, Electronic City in 2015 and my Father expired in 2016. Now how to exclude my Father’s Name in Katha Process ? is Death Certificate will do for the purpose ? or any other formalities to be processed ?
Your valuable advice required to how to proceed.
Thanks.
u need to havea. A. DEath certificate , B. Family tree C, Photo and Id of all legal hiers
Eg A and his father B purchased a joint apartment
B dies
Now B has one Son A and 1 Daughter C and B ‘s wife D
Now B has died ,
Lehal heirs are A, C, & D
Now C&D also becomes joint owners ,
U will get joint E- khatha
do a partition deed or Release deed from ur Mother ans sister to get full ownership
Great
Very conveniently BBMP has confirmed that the records of our entire apartment Chartered Humming is missing and they cannot do anything about it. Well I am loosing buyers. I wish like first world country they could be sued too. They would have not dared to play with the lives of citizens.
same issue with our layout they are saying that our records got burnt or missed somewhere now they are unable to find them back. And they are saying we cant do anything now
as mentioned in FAQs, you need Death certificate of your father and family tree and the property documents will undergo mutation to exclude your father name
I had purchased a e-khatha plot in December 2024, I want transfer the e khatha to my name & visited ARO office.They told me that khatha will be transferred automatically to my name.
is it true ..how much days required..
I had purchased a e-khatha plot in December 2024, I want transfer the e khatha to my name & visited ARO office.They told me that khatha will be transferred automatically to my name.
is it true ..how much days required..
Even I am in the same situation is this resolved now. It showing pending mutation for nearly 1month now.
Today when i enquired BBMP help desk told me to wait for 21 days after registration . No clarity is with ARO.
Hi, Thanks for your support.
We 8 of our friends bought 8 half sites of (4 sites) in same place and would like to jointly develop it as a residential Flat and take each individual a flat. We have have got B Khatha from BBMP and now trying to apply for e-Khatha individually as well, after this, we would like to apply for a “Joint Khatha” in one of the party name. Is possible to get a Joint Khatha from BBMP with above ideology or would there be any other issues in obtaining it ? thank you.
Hi I have brought flat done with all loan even paying emi due to only this my registration is not happening and for e khata transfer there is lots of problems builder is saying e khata is not happening it is taking time but the only person who is right now suffering is me as I am paying emi and rent too can any one suggest a way to get out of this
is there a group for people from Mahadevpurua, who face Khata issue. We can visit ARO together and check. May be protest also for 1-2 hrs
I am also struck where sale deed is completely blocked by BBMP/Revenue as My e-khata mutation is pending for many months.Every time officer say next week software update will be done then it will work but no relief. If concerned authorities are reading please either plan to fix or allow approved exceptions to follow and do in old process way. Later They can fix software and process
Can i leave application in incomplete and submit a another application with different mobile number login ?
Hello, Very good & useful Info on e-Khata Process & FAQs. Thanks a lot. However, one question regarding Inherited Property – (independant House at site). Me & my elder brother acquired the Property by Inheritance – Regd.Will. Now what Docs are required for e-Khata – There being no ale Deed – as it was a Original Sale Deed from BDA to our father. Subsequently BBMP issued Uttara Patra & Khata in our names. We cannot attach the original Sale deed.
Further minor spelling issues in Names in Khata – letter ‘a’ is added in my name as ‘Sanjaya Simha’ istead of ‘K Sanjay Simha’. How does this impact e-khata )(Aadhaar & PAN will have Full Names with Expanded Initials
Appreciate your responses.
Thanks
I attended Ward-11 ekhatha Mela, unfortunately my property was not listed in the search and was advised to speak to ARO who raised the hands stating all properties have been digitized as of Jan 2025 and suggested to apply for new khatha online that opens up tomorrow March 07, 2025. The portal expects an EC at least one day prior to sale deed till date and states be ready to pay up the property tax till date having already paid up-to date property tax. I have a manual khatha with up-to date property tax paid receipts, new survey number allotted, BESCOM and Cavery Connection, staying here for over 30 years. With no proper guidelines / guidance from BBMP staff/ARO, escalation matrix does work. neither the helpline and email provided. Pathetic state of affairs.
yelahanka old town old bbmp ofice ARO’S asking commision rs 50k ,
kindly help me ,yelahanka old town old bbmp ARO’S asking comission rs 50000,,this ediots asking commision
My Name is Sudarshan and My A Khata is in a different ward of BBMP. Shall I go ahead and get e-Khata and then apply for a correct ward number.
Please answer me. My
My property is not listed in the ekhata when we search for the property with Khata no and name , i had visited local office at Horamavu where my jurisdiction ward no 26, but i have not got any solution till now i have submitted regarding my detail of the property along with ekyc and Khata details ,
there was an option to apply when the list is not available when we have the khata , hence i applied over there in 27th dec 2024 till now i have not got any reply nor the solution amd my acknowledgement ref no is S-2761
please advise
same issue with our layout they are saying that our records got burnt or missed somewhere now they are unable to find them back. And they are saying we cant do anything now
Hi , As i am facing the issue in correction in begur and its been since from January 2025 , ARO says uploaded correction but its been now march 7th got new info that all corrected file got erased . Now 2nd week still correction is not got reflected. May i know ARO uploaded correction why its not getting reflected ? What’s this issue basically? your kind response is appreciated. Hope Raised Genuine question gets resolved as early as possible.
Even I had the same issue, where my property draft was not shown when I searched my name in English. My name was registered in Kannada. When I searched based on Asset number which will be similar to other flats in the same apartment, I found my property draft e- khata.
When doing khata they have entered the wrong Kannada translation of my name. Now even after repeated visits to ARO Mahadevpura, no results.
I have applied for BBMP e khata i dont have khata i have flat. Remarks it is saying that verification required for govt land. please advise when it will be resolved.
Hello Sir
Even i have the same issue. Did you find any resolution ?
My contact: 9535596057
hello sir, i have similar issue too, how log did it take to get khata
I have a property acquired from a partition Deed with four beneficiaries. Partition deed is registered. After entering the Partition Deed Registration Number for one property, ekhatha is approved. Now the other beneficiaries are not able to apply for ekhatha as system says that “The registered deed is already uploaded for different porperty” as same registration number is applicable for partition deed.
How to apply for ekhatha for other property is same partition deed. Please guide.
I am facing this issue even to this day. Any fix that you have found?
My property is an apartment registered in 2018-19. I am able to see my Sale Deed Property Registration when I search in Kaveri Online portal services through CC search (by giving my registration number). But when I give the same number in BBMP Eaasti Portal I get the following message to
“KAVERI SERVICE IS UNABLE TO FIND THE DOCUMENT DETAILS”
Is any one faced similar issue? If yes how you are able to over come this issue
Thanks in advance
Hi Ramachandra N, Even I faced the same issue. To resolve this issue, you may have entered the wrong document deed number, which is present back side of the Sale Deed Property, which is XXX-X-XXXXX-20XX-XX. This needs to be replaced with the EC number (Encumbrance Certificate), issued by the sub-registrar’s office. Then you would be able to fetch your document details from Kaveri data.
i got provisional E khata and completed 60 days but still not received final e katha.. i visited ARO and called helpline number but no resolution till date… Any idea what to do?
Anyone received final e khata post receiving provisional e khata… Pls help me with process
Hello
I have applied for a new E Khata and do not have Manual Khata. I did mot get Provisional Khata. It says Verification required for Government Land. RO and ARO office says they are not able to see the application submitted to take it forward.
I am unable to resubmit the application also.
Please advise.
same case with me also.Did your issue get resolved?Please respond.
I have applied for Ekhata on 3-APR-2025 and received acknowledgement. Application was pending with RO approval as there were some spelling corrections to be done. But now I see my application vanished from the portal. When I called helpline, they suggested to contact zonal co-ordinators who are not responding to any calls or messages. Worst SYSTEM and process developed by BBMP. I am not able to re-apply also, as it is showing new error saying unable to fetch property details from Kaveri portal.
I am one among six property owners holding partition deed having common registration number. The manual khata had been issued and sas pid number allotted to individual owners. But not able to upload the documents as epid has not been created for each owners. BBMP ARO says new khata will be created for each owners, but EC is not accepting. Can BBMP IT cell help with solution in case of Partition deed not accepting in eaasthi portal.
I have mailed Draft Ekata duly filled with all relevant documents to mail Id bbmpekhata@gmail.com 0n 24th March 2025 & thereafter I have mailed couple of reminders and yet not received any communication from BBMP.
What should I do??
I stay in Mumbai and hence not able to visit BBMP office personally
I am trying to apply for eKatha on BBMP ekatha registration process. I am stuck in eKYC step. I have the PAN card and not the Adharcard. What is the process to do eKYC using PAN Card and complete the eKatha registration? Appreciate your help.
My application is submitted online and it is under ARO verification. How many days does it takes to receive final e katha?
i am getting the following error after submitting application and not sure what it means
The street is not mapped correctly in the book data, Please contact the Case Worker or try after 3 days to map the street by your self.
did this issue resolved for you?
Same with me, Can someone help to resolve this issue?
Is issue is resovle?
Am also facing same issue.
Same here.. Is this issue resolved
horrible system after e khata is approved payment is getting failed . done payment amount deducted but error reflected so unable to download e khata. ridiculous system, horrible bbmp helpline and customer care no response.
we are 3 member’s having e katha after error rectified but now for registration in citizen login it permits only one person the other two are not permitted by software software because of this we can’t register the property what can we do sir
Can I NRI register for e khata individually for a flat in Electronic city? As the other flat owners are not ready to register it together. Becoz when we visited to BBMP office they said for apartment will not register it individually have come together..I want sell my property but others not in a hurry to register e khata..please advice..And also one of the broker said it be charged more if you register in individually..Please advice!!!
I have a A khata document & certificate given by BBMP, now when I am trying to do ekhata online then at one place it is asking “A khata based on” under property classification section and this field have drop-down value to select which are:
– Duly approved by BDA/Planning authorities Us17/KTPC
– Allotment by BDA/KHB/RGRHCL/Slumboard/KiAdb etc
– eswathu form 9 by old gp now merged with BBMP
– form 9 (manual) by old gp now merged with BBMP
– Mar-19 form by municipality now merged with BBMP
– converted land with betterment paid
– do not have any of above docs
question can anyone suggest what to select??
select documents not available and save for all the questions
I have applied for Ekhata 2 times and received acknowledgement. Application was pending with ARO approval as there were some owner corrections to be done. But now I see my application vanished from the portal. When I called helpline, they suggested to contact zonal co-ordinators who are not responding to any calls or messages. Worst SYSTEM and process developed by BBMP. I am able to re-apply but not sure its getting vanished from the portal. where i can check my applications?
I a secondary owner of a flat with my father as primary and doing ekhta. I am a US citizen now and have no Adhar card. How to add myself as owner?
I am also facing same issue from 04/07/2025 and it is almost 4 months. I raised complaint many times to the bbmp customer service and they are sending the complain to ARO. When I speak with ARO, they are stating that: They are just receiving the complaints, but there is no submitted applications in their system. Dont know where to go and get it resolved. When I check the system, it shows “Processing Pending”, but My application for New Khata is nowhere found. Either with ARO and RO.
Is your issue resolved. We are also facing the same issue. Please help
Any idea what action I need to take on Khata for buying a resale flat which has already E-khata ? Do i need to apply for khata transfer like before ?
how to get e khata for two properties registered under one transfer deed. A khata for both the proprties had been issued by BBMP
scan the document as regitered before 2004 and update the exact date registered therefore no final katha after approval will show you the registration happened whether brefore 2004 or after for more info contact me 7892832023
getting below error When i was trying to Verify your data
“There is an issue while generating the acknowledgement, Please contact the support team.”
Any solution for this ?
Were you able to get past this error? I’m getting the same error today when I try to “E-sign & Submit”.
how to respond and make payment for BBMP show cause notice related to built up area sq ft difference.
I have applied for eKatha registration in July 2024, however i haven’t made property tax payment. Now the broker is saying i need to reapply for eKatha again & will need to make payment of 12K again. Will the draft EKatha has a 6 months validity?
check for new khata status in BBMP e aasthi website based upon the temporary epid provided at the time of application
My property had no Khata, so I applied through the website https://bbmp.karnataka.gov.in/NewKhata/login.aspx (BBMP New Khata Creation system). While updating the details, I mistakenly selected the option ‘No Khataa and Tax not paid.’ Now, my application for the Khata is approved, but when I try to download the Khata, I get the message – “Due to pending tax for the current financial year, Form-A/B cannot be generated for this property. Please fill in the tax details and get approval.” The property tax is paid up to date for this property. How can I resolve this issue? Please help.
Try to pay the tax again to get the E-Katha and later get a refund if possible or it may be adjusted in next year’s total tax due amount
you need to visit bangalore one office and ask for to download khata for you and they will charge some fees and will get you.
Some issues faced by me while applying for eKhatha:
y a
Under the screen page Data Under BBMP Registers updated change of owner name
Authenticated with eKYC and Aadhaar
There is a column Mobile Number Status. Even after giving mobile number, the portal is not authenticating the status
Also there is no page to link BESCOM account number with Owner’s name in the eKhata portal
I have been trying repeatedly for the past two months and my attempts going waste
Hi, i have applied for e khatha but it is rejected as ARO not signed in the property register and when i contacted ARO they told to apply for new khata in the portal but it has mentioned clearly persons already having khata should not apply for new khata as it is crime, what is the solution kindly guide
Thanking you
How did u contact the ARO
there is a order from special commissioner to do so, many khatas are being rejected stating same reason. people should go in large numbers to revoke this order
Hey, same issue. Did you find a solution yet?
Hi, This Blog is very helpful. While I have cleared the loan on my flat from SBI and released the mortgage from VARTHUR Registration office. While I am applying for Katha on NewKhata system While I am trying to provide Original Sale Deed Number with Latest EC (Original purchase, SBI Mortgage Transaction & SBI Mortgage release transaction) I am getting error As per EC there are further transactions on this property. please try with latest registered deed. While I am trying mortgage release deed registration number details of Flat Boundaries and others are not appearing correctly. Please let me know which Sale Deed Number should I be using While applying for New Khata.
I too am facing the same issue.
Did you find any help ?
facing same issue, did you find how to resolve?
Is new khata portal can we apply for E khata for revenue sites where there is not B khata and A khata?
sale deed in my father name, father expired no khata in my father name, what was the option to get khata
I accidentally applied for new katha instead of e katha. there’s no cancel option now. How to rectify this?
Can I go ahead and apply for ekhata? or should I talk to ARO first?
Apply for an invalidation request along with an affidavit at your bbmp ward office.
I have applied for new ekhata, till sent to ARO status was showing after that it’s showing no data available. Any idea guys
I applied for e-khatha through eaasthi website and downloaded final e katha in Drc 24. I am going to sell my property. But the buyer inform me that when he was trying to schedule the registratiom date in Kaveri portal it says. ” The property is available but non transactable. What shall I do. now.
Hi madam
my name is USHA A L.Aged 66 years..i have got my Ekhata print out after all the corrections done on 12 th february 2025
I have acquired undivided property Share 1200 square feet out of 2400 square feet site
in my final Ekhata it is mentioned the same as 1200 square feet in undivided property share column
I have taken print out on 16th Aoril 2025..showing the same details
but to my surprise..i when i took another print out on yesterday from E Aasthi karnataka portal..this column is showing as 12917..
I think this column has wrongly taken 1200 square feet as Square meters and shown the figure as 12917
it should be 111.5/ 1200
How to get this Corrected..Can I go to Bangalore one centre and get it corrected
please clarify this at the earliest