List of things to follow if you want to solve problems in your area

So far, I have received expressions of interest from people in about 25 wards to work on local solutions for civic improvement and better governance. I’ll reach out to each of you individually and see how to help you get going, but meanwhile, here is a list of things to get started with, in thinking about the local area. This is from the work of CiFoS in Sanjay Nagar (thanks, Sathya Sankaran, Subbaiah T.S. and others). Later this week, we’ll organise a small workshop for the first few wards to begin to replicate this work in other areas.

Meanwhile, if you want to be part of public problem solving in YOUR area, the door is always open to more people. Just ping me.

1 – Events calendar – Create public events around sustainability like cycle day, open streets, environmental fairs, local flavoured arts & crafts melas, etc which include street closures or in public places. Put up the calendar publicly. Stay away from religion based events.

2. Issue reporting – Collect issues transparently from people using a mix of technology and face-to-face meetings. Find time to take up issues with Administration and resolve them by followup. Even if not all even some prioritised ones can should be followed up. This builds connect between citizens and local administration.

3. Data collection – collect data about different utilities in the neighbourhood. Like Bill payment centres, ATMs, Police / fire / hospitals, parks & playgrounds, telephone directory of administrative officials. These are important to have as base data to make informed decisions later. Mapunity has built tech platforms to help collect all this quite easily.

4. Project creation – Nothing will get done in government if it can’t be first turned into a project proposal and put through the necessary processes to get it off the ground. Identify the things that you want done in the area, and figure out which department needs to do what to make this happen. This builds understanding among the public of the process of doing infrastructure projects.

5. Public participation & outreach – Regular weekly meetings open to all where the progress of items are discussed and shared with all. Fix a time and don’t worry about number of people who attend just do it and share with all. This is equivalent of a ward committee but open to all, not to any members alone.

6. Helping public officials – ask the people who work for the government in various departments in your area what help they need. They have never heard this question from the public, and in many cases are quite open to people working with them to make things better. I have found this to be true in many places in the city.

Related Articles

“I enjoy problem-solving.”
Newfangled politics – for a long haul?

Comments:

  1. Blore citizen says:

    I have listed some simple things below (link) how a citizen can contribute with little effort. Cutting a ticket for BBMP sahaya is one of them. Although the quality of work done is poor and they never really resolve the root cause (for eg, open garbage), bbmp does service the ticket. I advise every citizen to try to make a change about civic issue(esp road, footpath, garbage) they see, by simply cutting a sahaya ticket and see what happens. This is a 1st step

    http://forabetterbengaluru.blogspot.in/2016/02/how-can-you-help-as-citizen.html

Leave a Reply

Your email address will not be published. Required fields are marked *

Similar Story

Shaping Bengaluru: “Citizens can add real capacity through local knowledge, feedback”

We spoke to authors of the Janaagraha report, ‘Shaping Urban India’ to understand its recommendations in the context of Bengaluru.

“The road is broken, buses are overcrowded, traffic disrupts daily life, garbage piles up on the streets”—these are everyday complaints of citizens across Indian cities. In Bengaluru, these issues only seem to be worsening with passing time. Bengaluru’s built-up area grew by 85.19% between 2001 and 2020, resulting in commuters losing 168 hours (one week) annually to traffic congestion. As the city grows rapidly, governance systems, data frameworks, and citizen participation have failed to keep pace with its increasing complexity. What would it take to bridge this gap?  A report by Janaagraha, a non-profit working to improve the quality of…

Similar Story

India Civic Summit 2026: Spotlight on changemakers transforming cities

From waste management to urban forests, the Indian Civic Summit spotlights residents that are driving change in their cities

Cities are the heart of the Indian growth story. Vibrant. Crowded. Diverse. Multidimensional. And yet, as we look around us, we find that they are ridden with problems and face multiple threats to their ecology, habitats and human lives. The crises in our cities make it hard to imagine an urban future that is truly inclusive, sustainable and marked by high liveability standards. But as the oft-cited quote from anthropologist Margaret Mead goes, "Never doubt that a small group of thoughtful, committed, citizens can change the world. Indeed, it is the only thing that ever has."  That is perhaps the…