A peek at Bangalore One services

What's available and what's not in your local Bangalore One service center.

Bangalore One (B1), a Karnataka government’s e-governance initiative, has been serving citizens since 2005. This ‘One-stop-shop’ facility that is open 24×7 (mini centres are open from 8 AM to 8 PM) aims to redefine public service under one roof. Here’s a round up of available services at the B1 centres.

Bangalore one services

Services offered by Bangalore One (pic: Vaishnavi Vittal)

These centres allow you to pay your BSNL telephone billsas well as Spice, Airtel, Tata Indicom, Cell One and Reliance phone bills. Bills can be paid through cash, cheque or DD. You can also pay your water bills to BWSSB and electricity bills to BESCOM at these centres. But even as their official website mentions that you can apply for a new water connection and retrieve the statement of accounts at these centres, these services are not available. Similarly you cannot file any grievance related to BESCOM or get a statement of your account, all of which are mentioned on the website.

Facilities presently available

  • Pay Phone bills
  • Pay ING Life insurance premium
  • Buy BMTC bus passes
  • Pay Traffic violation fines
  • Book domestic flight ticket
  • Passport renewal and application forms
  • Buy movie tickets (for select theatres)
  • Western Union Money transfer service (at select centres)

All these bills can be paid 24/7 at the main centres. According to the website, between 8 PM and 8 AM, you can pay only through cheque, DD, credit card or debit card. Cash will not be accepted during this time. 

Another service introduced about a year and a half back is the ING Life Insurance service. You can pay your insurance premium or cancel any premium payments within a day of payment.

If you are looking to buy a bus pass, either a monthly or a student’s pass, you can go to your nearest B1 centre. Under the BMTC services, you can buy Pushpak Pass, Red Board Pass or Black Board Pass. You can also book KSRTC bus tickets using the Red Bus service.

The Bangalore Police service has integrated its Parking Fine Payment service with Bangalore One. If you have been fined for violating parking norms, you can now pay the fine amount at any B1 centre. Traffic Violation Payment service allows you to pay your fine for traffic violations such as riding without a helmet.

Regional Passport Office service allows you to buy a passport application form and apply for both new passport and renewal. Payment is only through cash or credit card. These services are available only between 9 AM and 7 PM. You can also check the status of your application at the centres. However, at the mini centres, you can only buy the forms but not submit them.

Domestic flight ticket booking is also available at Bangalore One centres. You can book both one way and round trip tickets for all airlines except Indian Airlines. You can check booking status and cancel bookings (up to 24 hours before boarding).

Western Union Money Transfer service helps you collect transferred money by producing an ID card. This service, however, is available only at select Bangalore One centres such as Shantinagar and Banashankari. You can even buy movie tickets from Bangalore One centres for select theatres such as Innovative Multiplex and Vision Cinemas. All the above mentioned services are available without any extra payment.

What’s not available?

Even as the Bangalore One website states that they provide BBMP related services, none of them are available at the centres. "Birth and death certificates used to be issued at Bangalore One centres but are no longer available because the BBMP has not allotted any doctor for attesting the certificate," says Anand S G, Centre Manager, Koramangala Bangalore One centre. The website also mentions payment of property tax, Road Transport Office services and Stamp and Registration Office services, none of which are available at the centres.

Bangalore One has also temporarily suspended railway ticket booking service.

 

Comments:

  1. Shruti Ramesh says:

    Hi Vaishnavi, very useful, Thanks.
    Any idea, how do we get the senior citizen card?

    • Keith says:

      Got mine from Dignity Foundation # 383, 33rd Cross, 17th Main, Jayanagar, 4th T Block, opp BES Ladies Hostel, Bangalore 560041 tel 080 41511307 Hope you are able to do it. Take your address and ID proof original and photocopy.

  2. Vaishnavi Vittal says:

    Dear Shruti,
    I spoke to the Centre Manager of the Koramangala B1 centre. He says so far they have not received any communication from higher officials about senior citizen cards. If any such service is introduced, a formal announcement will be made, he says.

  3. Srikanth Parthasarathy says:

    Got to know many details on Bangalore One! Hopefully they will try to improve their services as committed on their website. Good job done!

  4. renganathan padmanabhan says:

    want to get some documents attested. kindly guide me details of notary public in Mahadevpura or Belandur

  5. Pala Prasad says:

    what are the documents to submit for aadhar adders change and new voter id card and ration card please any one answer

  6. Pala Prasad says:

    what are the documents to submit for aadhar adders change and new voter id card and ration card please any one answer

Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Similar Story

Lack of transparency in Area Sabha functioning in Tamil Nadu: Exposing the gaps

RTI queries revealed that most urban local governments including Chennai Corporation had failed to conduct adequate Area Sabha meetings.

It has been over two years since the State government notified the rules under the Tamil Nadu Urban Local Bodies Act Rules, 2023, which establish regulations for the functioning of Area Sabhas and Ward Sabhas throughout the state. However, no information is available or being maintained in the public domain by any of the Urban Local Governments (ULGs) or the Department of Municipal Administration and Water Supply (MAWS) to track the functioning of these Area Sabhas. We at Voice of People, have repeatedly appealed for transparency by petitioning the State government.  Read more: Area Sabhas and Ward Committees: Power to…

Similar Story

Workplace harassment: Women in the unorganised sector often get a raw deal

The LCC plays a vital role in preventing workplace harassment in the unorganised sector and can serve as a model for ensuring access to justice.

Until a year ago, Selvi*, a 38-year-old from Tirunelveli, worked as a salesperson in a small textile shop in Chennai. "One of the male supervisors, who is related to the shop owner, would verbally abuse the women staff and misbehave with them. The instances of such abusive behaviour kept increasing. One day, I spoke up and told him it wasn't fair for him to act that way. He became furious and started verbally abusing me. It escalated into an ugly confrontation, and I was thrown out of my job," says Selvi. As the sole breadwinner of her family, Selvi struggled…