Why crowd management is needed at Yeshwanthpur Metro Station

As the metro network ridership grows, crowding at metro stations too will increase, which could cause safety issues and increase in total travel time.

As metro network expands and ridership increases in Bengaluru, crowding at metro stations will be experienced more frequently. This raises concern with regard to safety issues, stressful rides, increased travel time, among other problems.

I have been commuting from home to college and back by metro since 2017. Yeshwanthpur metro station, my starting point is always heavily crowded, especially on Mondays and festival days. The metro station gets crowded as many passengers alight at the nearby Yeshwantpur railway junction.

The main reason for my running late on most days is the bottleneck caused by the crowds at the ticket/token counters. My request to the metro management is to provide a separate entry point for daily passengers, who need not buy a token since they own a card.

People standing in queue in the metro station
Queues at the Yeshwanthpura Metro station, especially during peak hours, without any designated lines, creates delays and discomfort. Pic: Rakshith Adiga

Read more: Namma Metro has only worsened Bengaluru’s traffic congestion and air quality


The entrance of Yeshwanthpur Metro station. Pic: Rakshith Adiga

Flexible crowd management systems

Smart card being used for a metro ride
Representative image. There should be a separate entry point for daily passengers as they already own a card. Pic courtesy: BMRCL

Victor Mensink in his thesis, titled Crowd management in train and metro stations, proposed “a method to systematically select and assess effective crowd management measures to increase the safety and throughput in train and metro stations”. Victor adds that apart from large structural changes, “short term more flexible and cheaper crowd management measures can be applied.” This is a solution that can be looked into in Bengaluru’s case.

This article is part of the Citizen Journalism for Changemakers-CJC Programme, which was conducted from February to March, 2023. This programme was supported by Rohini Nilekani Philanthropies.

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