Governance

When Sunita R called up the customer support of the bank in late June to complain of certain technical glitches in a banking application that she uses, she was assured of a solution. Hours later, she received a call from a person, claiming to be from the support team. Sunita was instructed to download an application named ‘Quick Support’ through a link that the caller sent her via SMS. Unsuspecting, she downloaded the application. The caller then sent her a form to fill in the "Know your Customer" (KYC) details, that included Aadhaar number and other details. She was told…

India is undergoing rapid urbanisation, the pace of which poses significant challenges to urban governance. India’s urban population has expanded from 26 percent of the total population in 1991, to 31 percent (or 400 million people) in 2011. It is estimated that by 2030, more than 40 percent of the Indian population will be living in cities. The question is: Are local urban governance structures in India equipped to respond to the needs of their citizens and tackle future problems? Why is local government important? Local governments are the closest to understanding the problems and requirements of their citizens, and are therefore best equipped to make…

Picture this. Your monthly income falls from Rs 15,000 to zero. How does the state government, which is expected to mitigate the crisis leading to this situation, help you? By announcing cash support of Rs 1000, 15 kg of rice, one kg of dal and one kg of edible oil. The help may not be really enough, but it's some relief. But no, wait, this feeling too proves to be fleeting, because the government wants you to be a part of a welfare board to avail the benefits. The board you didn't even know existed.  This is the story of…

Summer is usually peak business season for Duraimurugan M T, a juice seller near Kathipara Junction. But as the lockdown forced him to shut shop, the sole breadwinner of the family, with no clue as to how he was going to feed his family of four, slipped into depression. “I could not focus on anything. I was depressed over not being able to provide for my family,” Duraimurugan recollected. What did not strike him then was that the street vendor card he had obtained from the Greater Chennai Corporation (GCC) before the lockdown would help him sail through. A volunteer…

Apartment RWAs have insisted on restrictions beyond government guidelines to deal with COVID, affecting residents and workers. Representational image: Ramesh Meda/(CC BY 2.0) "In general, I don't have a good relationship with my RWA, but COVID brought out their worst side," says Mukesh (name changed), a resident of Ozone Evergreen Apartments in Sarjapur Road. His apartment RWA is one of many in Bengaluru which have come up with their own rules during the pandemic. One of these rules was to restrict the entry of domestic workers into the premises. According to Mukesh, the RWA had promised to change this rule…

Exactly a week before Srinagar reported its first COVID-19 case on March 19th, Junaid Azim Mattu, the flamboyant mayor of Srinagar chaired a high-level meeting with medical experts and senior officials of the Srinagar Municipal Corporation (SMC), to frame the strategy to fight the spread of the deadly pandemic. Immediately after the meeting, he announced his first decision: closure of all schools and colleges across Srinagar. The announcement triggered a hot debate in the J&K administration and was opposed by the then divisional commissioner of Kashmir Basser Khan. But the same evening, the mayor’s decision was formally accepted and extended…

Ehsaan Nagar, Gandhi Nagar and Rajiv Nagar  -- three slums in and around Bhopal that are home to 288 families of the Bel-Pardhi, one of the 198 'denotified' tribes in India. Gandhinagar and Ehsaan Nagar came up in 2002 on the outskirts of Bhopal, whereas Rajivnagar is located well within the city limits. In the wake of the COVID-19 triggered lockdown, availability and access to food among these tribal families across these three slums, who lead a hand-to-mouth existence even during normal times, has emerged as an issue of great concern. Out of these 288 households, 50-60% have ration cards,…

Translated by Sandhya Raju கோவிட்-19 தொற்றை தடுக்க பிறப்பிக்கப்பட்ட ஊரடங்கு உத்தரவால் பலர் தங்கள் குடும்பத்தினரை பிரிந்திருக்கும் சூழல் ஏற்பட்டது. அனைத்து போக்குரவரத்துகளும் நிறுத்தப்பட்டதால், வேலை நிமித்தம் வெளியூர் சென்றவர்கள் தங்கள் வீட்டிற்கு திரும்ப முடியவில்லை. அவசர காரணங்களுக்காக மட்டுமே பயணம் அனுமதிக்கப்பட்டது அல்லது சொந்த வாகனம் வைத்திருந்தவர்கள் பயணிக்க முடிந்தது. ஒவ்வொரு ஊரடங்கு நீட்டிப்பின் போதும் சில தளர்வுகள் அளிக்கப்பட்டன. பல்லாயிரம் கி.மீ தூரம் உள்ள தங்கள் சொந்த ஊர் நோக்கி விருந்தினர் தொழிலாளர்கள் நடக்கத் தொடங்கியதும், மாநிலங்களுக்கிடையே ரயில் போக்குவரத்து ஏற்பாடு செய்யப்பட்டது. மேலும் தளர்வுகள் அறிவிக்கப்பட்ட சூழலில், மே மாதம் 25-ம் தேதி முதல் குறிப்பிட்ட சில நகரங்களுக்கு உள்நாட்டு விமான சேவை தொடங்கப்பட்டது. மாநிலங்கள் கடைப்பிடிக்க வேண்டிய நடைமுறை மற்றும் இயக்க முறை குறித்து விரிவான நடைமுறையை மத்திய சிவில் விமான போக்குவரத்து அமைச்சகம் வெளியிட்டுள்ளது. விமானப் பயணம் மேற்கொள்ளும் முன் கடைப்பிடிக்க வேண்டியவை…

Residents of Patna still get goosebumps remembering last year’s ordeal by flood. “There was no drinking water, no food at home, we had to spend the entire night on the roof top,” recalls Mithlesh Kumar a resident of Rajendra Nagar. “The next morning, jawans of the National Disaster Response Force (NDRF) reached our house and evacuated us by boat.” Much of the city had remained flooded for three weeks last year. The situation was worst in Kankarbagh area when water from the gutter entered homes causing a major health scare. “Human waste was floating in our house,” said Amitesh Sharma,…

Why do Shramik trains arranged after a 60-day long wait by workers have to be so carefully mismanaged? How do they end up taking extra-long routes? And why are passengers given such meagre amounts of water and food? Is this what ‘shramiks’ should get after spending days trying to satisfy all procedures, whims and fancies of the concerned departments and officials?  Why does everything to do with workers have to be a planned nightmare?  Let me share snippets from the journey of a worker from Bengaluru to Jampani village in Jharkhand, which led me to ask these questions.  The journey…