These terms and conditions are entered into between you, the user of the website (“Website”)(“User”) and Oorvani Media (“Oorvani”, “we”, “us” or “our”). 

By visiting, browsing and/or using this website, you agree to the terms and conditions of use which are set forth below:


(a) By using or accessing the website, you are hereby representing yourself to be 18 years or older.

(b) Oorvani shall be excluded from any obligation under these terms and conditions or liability arising out of the use of the website, where the user happens to be a minor below 18 years of age, as Indian laws do not permit agreements with minors.


(a) You are permitted to print or download extracts from these pages for non-commercial and / or personal use only. Any copies of these pages saved to disk or to any other storage medium may only be used for subsequent viewing purposes or to print extracts for non-commercial and / or personal use; 

(b) You agree not to use your comments to advertise or to solicit anyone to buy or sell products or services; Breach of this provision of the terms and conditions can result in legal actions being taken against you including denying you the access to the website. 

(c) Irrespective of whether you are a citizen of India or of a foreign country, you will at all times respect and comply with all the laws existing in force in India and the country of your residence and all other concerned regulations.



(a) All information on the website is provided on an ‘as is’ basis, without warranty or guarantee of any kind, express or implied.

(b) The organisation may change these terms and conditions at any point in time without giving any prior notice and it is your sole responsibility to regularly check for such changes on the website.

(c) Under no circumstances will Oorvani be liable for any of the following losses or damage (whether such losses were foreseen, foreseeable, known or otherwise): (a) loss of data; (b) loss of revenue or anticipated profits; (c) loss of business; (d) loss of opportunity; (e) loss of goodwill or injury to reputation; (f) losses suffered by third parties; or (g) any indirect, consequential, special or exemplary damages arising from the use of the website regardless of the form of action.

(d) Oorvani does not warrant that services/tools contained in the website will be uninterrupted or error free, that defects will be corrected, or that Oorvani or the server that makes it available are free of viruses or bugs. Oorvani shall not be responsible or liable for any consequences/damages arising out of any software related errors.

(e) During the course of the use of the website, the user may come across various web links. The user undertakes to bear all the risk associated with clicking on the link and visiting the target thereof entirely on his/her own and Oorvani shall bear no responsibility or liability for such links appearing on the website.

(f) Oorvani is not responsible for any claims, advice and / or advertisements made by any person on the website and shall accept no liability for any damages incurred by the user as a result of the action/inaction of such third parties. In the event where the user does decide to proceed with such third party, then he / she agrees to bear the risk entirely on his / her own.

(g) Any leakage of information from the website due to reasons beyond our control will make us immune from any and all claims for damages or from any kind of liability and you hereby agree to the same.

(h) You agree and assure that you are solely responsible for your conduct and for the information or data that you provide on the website.

(i) You agree that for submitting articles for publication on the website, you need to sign up for a user account by providing all required information. For posting comments on the articles on the website, you need to provide your identification information (real name and email id). You hereby agree to provide true, accurate, current and complete information about yourself as prompted by the website and maintain and keep up-to-date such information to keep it true, accurate, current, and complete. If you provide any information that is untrue, inaccurate, outdated, or incomplete, or if Oorvani has reasonable grounds to suspect that such information is untrue, inaccurate, outdated, or incomplete, Oorvani may terminate your user account and refuse current or future use of the website.

(j) You hereby further assure and agree that you will not directly be a part of or privy to any illegal or unauthorised use of the website. Illustrations of such illegal or unauthorised use of the website include but are not limited to the following:

  1. Modifying, adapting, translating or reverse engineering the website or the services provided
  2. Removing any copyright, trade mark or other proprietary rights notices contained in on this website or any part thereof.
  3. Using the website in any manner that is an infringement, or misappropriation or violation of the intellectual property, publicity, privacy or other rights of any other party.
  4. Using the website to transmit any viruses, worms, defects, or other items of a destructive nature.

(k) In the event such unauthorised / illegal use and / or abuse of the website is discovered by us independently or reported to us, then we reserve all our rights to pursue any action appropriate under the law (including but not limited to denying you the access to the website) against the user to whom such unauthorised / illegal use and / or abuse is attributable to.

(l) While all reasonable care and precaution has been taken to prevent such illegal and unauthorised conduct, Oorvani shall not be responsible for any damage or inconvenience you may be exposed to due to misuse or blocking by other users and that you agree to use the website at your own risk.

(m) Oorvani shall not be responsible for any content published on the website including comments to the articles published therein involving ideological or political affinity scandalising or offending you and you agree to use the website at your own risk.

(n) Oorvani further reserves the right to suspend the services available under this website including denying you the access to the website, without providing any prior notice if you violate any of the provisions under these terms and conditions.  

(o) On signing up for the newsletter option, you agree and grant non-exclusive permission and irrevocable right to use, for the purpose of sending emails / publications/ news or for any other purpose by way of messages or any other formats from time to time in a manner that we see fit. Your consent for the manner in which we send out such alerts or any changes in the same is presumed at all times. 


(p) Articles and reports on the website are authored by a team of journalists, experts, government officials and academicians in addition to the employees/editors of Oorvani. We make every effort to ensure accuracy and veracity of sources. However, Oorvani shall bear no liability for damages incurred by the user for acting on the advice / opinion provided by such third parties and the user agrees to undertake to follow such opinion at his/her own risk. 

(q) Citizen Journalism: Oorvani welcomes and considers articles from users of the website who have detailed information about specific concerns and matters, by virtue of their participation, association, or independent observation. These reports are assumed to be witnessed and understood by the authors themselves. Oorvani does not accept responsibility for any such content, information, data or materials submitted by the users of the website. Users of the website shall adhere to the highest principles of ethics, including fairness, accuracy, thoroughness, independence and transparency while contributing to the content of the website. You hereby certify that all the information provided by you in this website are true, correct, accurate, current, complete and written with honest and genuine intentions. Oorvani retains the right to accept or reject any submission. Once accepted, the rights and responsibility of publishing rests with the publication. We reserve the right to edit submissions as per editorial policy and standards.

(r) You the user agree and assure that you will not use the website or provide any content therein which is illegal or unlawful including defamatory or accusatory in nature . Please read our commenting policy before proceeding. If you have evidence implicating an individual or group, follow the instructions in our commenting policy and send it to us first.

(s) Consumer complaints: You as a user are allowed to document complaints and provide experience narratives related to services provided by the government or non government enterprises through publishing articles or comments under other articles on the website. You shall ensure that such content provided by you is true,  accurate, current, complete and not defamatory, scandalising or obscene and is in compliance with the applicable laws. Oorvani shall not bear any responsibility for such content written or published by you on the website. Oorvani will not assist you in addressing your grievances. Oorvani further reserves the right to delete such content at its own discretion without prior notice. 

(t) Opinion sections are the views of their authors, and do not necessarily represent the policies or positions of the organisations they work for. Opinions on these pages are also not the views of the editors/employees of Oorvani/Citizen Matters; our own views are published as ‘editorials’; the employees/editors of Oorvani may also write and publish content on the website under their individual names. Oorvani shall not be responsible for any content published on the website by the individuals not employed by Oorvani or the employees/editors of Oorvani writing in their personal capacity.

(u)Oorvani does NOT liaison with government agencies or any institution on behalf of citizens. The content published by Oorvani is independently created and  not influenced by its sponsors or partners. 

(v) We welcome alternate opinions. If you are a writer with expertise in an area and should you have opinions contrary to the material we publish, you may send such opinions to us. Such alternative viewpoints shall be published at the sole discretion of Oorvani.


The material in the website, unless otherwise stated are protected by the Indian copyright laws. The logos and trademarks appearing on the website are the exclusive property of Oorvani and are protected by the provisions of the Trade Marks Act, 1999 where such trade mark / logo is registered and / or under the common law action of passing off where such trademark / logo is not registered.


You hereby agree to indemnify and hold harmless Oorvani, its officers, directors, employees, suppliers, and affiliates, from and against any losses, damages, fines and expenses (including attorney’s fees and costs) arising out of or relating to any claims on the ground that you have used the website or the content therein or wrote/published content therein in violation of another party’s rights, in violation of any law, in violations of any provisions of the Terms and Conditions, or any other claim related to your use of the website, except where such use is expressly authorized by Oorvani in writing.     


(a) The criteria by which we select and display advertisements from other organisations are internal to our organisation. We reserve the right to reject any messages or advertisements to be published on the website without providing any prior notice or reasons. 

(b) Communications may be sent from Oorvani such as service announcements, administrative messages and newsletters. You understand that these communications shall be considered as part of using the website. As part of our policy to provide you total privacy, we also provide you the option of opting out from receiving newsletters from us. However, you will not be able to opt-out from receiving service announcements and administrative messages.

(c) The responsibility in respect of statutory compliance and/or compliance with any other regulation along with other matters for advertisements or promotions listed out on the website lies solely with the person making such advertisement or promotion.  Oorvani accepts no responsibility and bears no liability for any such advertisement or promotion made on the website.


These terms and conditions shall be governed by the Laws of India. The Courts of Law at Bengaluru shall have exclusive jurisdiction over any disputes arising under this agreement.


Any dispute arising out of or in connection with these terms and conditions shall be resolved through mediation. If such mediation fails, the dispute shall be referred to a sole arbitrator in the Arbitration Centre, Khanija Bhavan, Bengaluru. The language of the arbitration as well as award shall be in  English.


In the event where  Oorvani is acquired by or merged into another legal entity, then the terms and conditions set forth in this agreement shall continue to stand valid and the user undertakes to be bound by these terms and conditions notwithstanding the assignment of this agreement to another entity. The user shall not assign the terms of this agreement to any third party without the express written consent of Oorvani.


These terms and conditions along with the Privacy Policy constitute the entire agreement between you and  Oorvani  with respect to the subject matter thereof and this supersedes / replaces / revokes all prior understanding or agreements whether oral or written regarding the said subject matter between you and Oorvani. 

We welcome your inputs to making Citizen Matters a better publication