Strengthening public healthcare is extremely crucial to providing quality healthcare for all. With that in mind, Chennai-based NGO Arappor Iyakkam initiated an initial study as a citizen audit of government hospitals and urban Primary Healthcare Centres (PHCs) in Chennai. While it cannot be taken as representative of the healthcare system of Tamil Nadu, the study is a good representation of the government-administered public healthcare system of Chennai. Arappor’s study in the hospitals and PHCs describes the gaps in the availability of basic facilities, such as drinking water, toilet and hospital cleanliness, hospital staff’s service and attitude, bribery, and overall experience…
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