Lobbying with the Bruhat Bengaluru Mahanagara Palike (BBMP) to fix your road should not be fundamentally a different experience from shopping for a car. After all, you paid your taxes; you are simply asking for the tax money to come back to your locality. You pay for your car, you take it. You pay your taxes, you get your road.

But it ain’t so in Bengaluru.

Once you pay your taxes, power transfers to the government. That’s fine, if we have a benevolent dictatorship, but what we have is an incompetent corruptocracy (if there’s such a word).

Thus speaking to the BBMP official (or elected corporator) is akin to grovelling in front of an apparently powerful yet uninterested authority. One who is not and simply cannot be answerable to you, the common citizen. (And any number of laws will not change this, for ours is not a law-abiding country.)

Quite aside from the structural issue of service-provider (i.e., the government) not being beholden to the customer (the common citizen), there is a purely financial matter: Not enough taxes are collected.

Let us look at some recent numbers (source: Janaagraha, figures for 2012-13)

The most remarkable thing[1] to fall out of this is that our Ward 85 gets back only Rs. 133 per-capita of goods and services[2] from the government. How in the world is this supposed to fix any pot-hole, keep clean any storm-drain, enforce any street law or maintain any park?

For comparison I have inserted in the third column the amount expended by La Grove Owners’ Association (considered inexpensive on a per-square-foot basis) in order to maintain the roads and parks: Rs. 25,000, or almost 25000/133 = 190 times what the city pumps into our locality!

There is no way in hell that the BBMP is going to `fix’ Ryan School Road (or for that matter, any one particular road that may be of importance to you). First of all, it has no money. Secondly, the BBMP has zero incentive to listen to citizen complaints.

It is therefore established beyond reasonable doubt that local communities must care for themselves. The question is how.

Each locality must form its own welfare association, which is an association of associations. This locality welfare association, which is roughly the same as the ‘Area Sabha’ of the KMC Act, must be funded by the local apartment/villa complexes, independent houses, shops and schools.[3]

The advantages to such an arrangement are obvious:

Administrators of the locality welfare association will invariably be known personally to the residents; therefore accountability will be high.

2.     Payments to vendors (eg, a road contractor) can be made on time and without corruption, since the vendor’s service quality will directly affect the administrator’s living standards and community reputation.

3.     Repairs can be made on time, so that a small pot-hole doesn’t enlarge into a huge one, as it does now.

4.     A city government (eg, BBMP) that wants to dig up the roads or otherwise damage parks or some other communal property will need to take permission from the locality welfare association, as it is the local citizens who have invested money into the road’s upkeep. In this way, the city government becomes answerable to the people — true democracy, not the superficial democracy of the hustings.

5.     Money is freed up for the BBMP to look after arterial roads, flyovers, metro construction etc.

6.     The locality welfare association itself can be a platform to enforce rules and to resolve internal disputes amongst the residents.

7.     Technical problems of every type (electricity, sewage, segregation …) as pertains to the locality can be sorted out by one decision-making authority, instead of the present jurisdictional confusion (BBMP lays a road, BESCOM digs it up, BWSSB makes the mess complete).

[iii] For the year 2012-13, the average househould at La Grove paid roughly Rs. 1 lakh in maintenance expenses, which works out to Rs. 25,000 per capita, assuming four members per household.