In Part 1 of this series, we discussed how BEST’s wet-leased buses — owned and operated by private contractors — are rapidly replacing its own fleet. In Part 2, we explore how this model is impacting the quality of bus services.Last December, nine people were killed and another 37 injured in an accident involving a wet-leased electric bus in Kurla. According to the police, the driver had not been adequately trained before being moved to an automatic electric bus from manual, geared buses. Under the wet-leasing model, introduced to cut BEST’s costs, a contractor owns and operates the bus, and…

The Brihanmumbai Electric Supply and Transport Undertaking (BEST), considered Mumbai’s second-biggest public transport lifeline, is far from its glory days. The bus accident in Kurla last December that killed nine passengers has brought sharp scrutiny on its operations. The company is also battling losses and recurrent workers’ strikes, the latest one being a flash strike by drivers last week at Wadala depot. According to activists and the BEST Workers’ Union, the core problem is the wet-leasing model introduced in 2018, under which contractors own and operate buses on behalf of BEST. Since then, BEST has steeply reduced its own fleet,…