Here’s why bank loans aren’t meant for Bengaluru’s poor

Poor in Bengaluru trapped in the vicious circle of money-lending are unable to get bank loans. Structurally the poor are designed to be left out of the banking system, as banks cannot determine either their ability or intent to repay loans.

The first part of the series LOANS FOR URBAN POOR IN BENGALURU explained how the urban poor living in the slums of Bengaluru get trapped in the circle of borrowing, paying interest and re-borrowing. In this part, the author explores the reason behind the same—why banks do not help the poor—how complicated the process is.

Sunil, a slum dweller in Swatantrapalya, wants to buy an auto. He needs a loan badly. Not keen on lending money from local moneylenders for extra interest, he wants to secure a bank loan.

However, he doesn’t have any collateral security to offer to the bank. He hasn’t been able to convince the bank about giving him a loan, and is still waiting for his luck to turn around. This is the situation with most other slum dwellers, who ultimately are forced to buy from high interest lenders, hence get trapped in the circle of repayment and new loans.

Though the urban poor hardly get bank loans, they are actually supposed to get them, according to the Reserve Bank of India (RBI). RBI guidelines say that 40% of every bank’s lending should be to the priority sector which includes Medium, Small and Micro Enterprises (MSMEs), agriculture, weaker sections like SC/ST, women etc, to achieve financial inclusion.

K Ganesha, Deputy General Manager at Rural Planning and Credit Department in RBI, says that most banks do achieve the target. He says, “Some new private sector banks may not reach 40%, but all banks do achieve above 35%.”

However, RBI can only suggest to—rather than instruct—banks to achieve the target. Because, “bank managers are accountable to depositors, and hence have the discretion to decide on loans,” says Ganesh.

Opening Janadhan accounts for poor does not help banks, as the transaction that takes place in these accounts is less. Pic: Shree D N

How banks meet ‘financial inclusion’ target

All banks in India have to meet the target at the national level, so individual branches are advised to meet the target. But data on the 200 bank branches in Bengaluru Urban district that are outside BBMP limits, shows that many banks did not meet the 40% target in 2014-15.

(The data for the 1,800 bank branches within BBMP limits have never even been collected. This is because, it was only in 2013-14 that RBI included metros under its Lead Bank System (LBS). LBS is meant to extend banking services to the under-served. One bank is appointed Lead Bank in each district, which co-ordinates and collects data of all bank branches in the district.)

Though many individual branches in Bangalore Urban have not met the priority sector target last year, banks generally meet the target at national level. Because, if they don’t, they will have to bridge the gap by lending to National Bank for Agriculture and Rural Development (NABARD). NABARD will use it to finance government projects like road construction in rural areas. The annual interest paid by NABARD is much lesser than the interest rate of 10% or more, that banks can levy if they lend to individuals under priority sector.

Poor don’t get it. Who gets it then?

But if banks are lending under priority sector and if the poor still don’t get it, then who actually benefits from these loans? K S Gurudath, Lead Bank Manager for Bengaluru Urban district, says that most priority sector loans go to the middle class, and only some to the lower middle class. Gurudath is also Divisional Manager at Canara Bank in Bengaluru.

In Bengaluru, priority sector loans are given mainly for MSMEs in both industry and service sectors—these include taxi services, beauty parlours and home-based units. Industries are considered MSME if their original investment in plant and machinery—excluding land—is within Rs 10 crore; for service sector, investment limit is Rs 5 crore. Loan is given based on project report and other documents. For MSME loans up to Rs 10 lakh, no collateral is needed.

For the poor in Bengaluru, who often don’t have any savings, such investments are unthinkable.

Gurudath says that when banks do lend to MSMEs, they prefer relatively bigger industries. “Also, banks cannot lend to those who are not confident about their venture. When we question the person, he should be able to clearly mention his business plan, equipments required etc,” he says.

B I Hosamath, Senior Manager for LBS, says that requirements like BBMP clearance and licenses also come in the way of lending to very small industries.

It is not that banks maintain a category called priority sector and issue loans under it. Hosamath says, “Banks only categorise loans of certain amounts as priority sector, at the time of reporting data. While lending, they consider eligibility and criteria only, and not whether the loan comes under priority sector.”

Banks also try to meet priority sector target by lending to Micro Finance Institutions (MFIs), who in turn lend to the poor. MFIs come under a category called micro-credit, which includes direct loans to the poor and SHGs too. However, lending to MFIs is an easier option for banks due to lower risk and follow-up costs.

While banks lend to MFIs at 12-14% annual interest, MFIs lend this to the poor at 23-24% annual interest. This way, banks meet their target, without risking direct loans to the poor.

Loan under government schemes not helping

If not any of these, the poor do get loans under government schemes for income generation. They often get such loans under the priority sector category of loans to weaker sections like SC/ST, women etc. However, Ganesha says that the amount lent for government schemes is negligible.

A 2011 study by Bengaluru-based non-profit CIVIC on the implementation of a major central government scheme Swarna Jayanti Shahari Rozgar Yojana (SJSRY) found banks to be apathetic towards the scheme. The scheme, now called NULM (National Urban Livelihood Mission), aimed to facilitate gainful employment to urban poor. The study says that banks often did not respond at all to individual loan applications. When rarely loans were sanctioned, applicants were asked to provide surety against loan, contrary to the scheme’s provisions.

Also, before sanctioning loans for shops, banks often asked for rental agreement of the shop, though the scheme was for those who just wanted to start one. To get such rental agreement, the poor would have to pay at least 10 months’ advance, which they could not afford. Thus only established businesses were getting loans. All these were despite RBI guidelines that loans under such schemes should be cleared transparently and within time limit, bank staff should contact beneficiaries to advise them etc.

Thus, in effect, priority sector loans hardly reach the poor. Despite repeated emails by Citizen Matters, RBI’s Bengaluru Regional Director did not respond on the issue.

Bank loans: not meant for the poor?

Gurudath says that the beneficiaries of government schemes mostly don’t use loans for the intended purpose. “Banks do individual appraisals before giving these loans, but the person will use only a part of the loan for investment. Finally he is unable to pay interest and banks often write off many loans.”

Gurudath adds that, education loans may be more accessible to the poor, as the requirement here is only admission to a reputed institution. Education loans up to Rs 4 lakh need no collateral. But the number of poor students who manage to enter reputed higher education institutions may be low.

Prof Sriram, a visiting faculty at Indian Institute of Management, Bengaluru, says that structurally the poor are designed to be left out of the banking system, as banks cannot determine either their ability or intent to repay loans. “The poor have no documents like salary slip with which banks can objectively assess their ability to pay. Intent also cannot be assessed as bankers don’t know them.”

From the perspective of the poor, banks are intimidating spaces. Very few of them even have a bank account. Those who have it do not do any transactions.

Ganesha says that banks are also not very keen on such customers. Because, “whether the deposit is Rs 10 or Rs 1 crore, the work required in processing it is the same. Under Jan Dhan scheme, for example, many accounts had to be opened and there is not enough manpower.”

According to Lead Bank office, the 2,000 bank branches in Bengaluru Urban have opened over one million Jan Dhan accounts so far; this translates to an average of 500 accounts per branch. What purpose these accounts serve, is another question. Shivamallu, 52, a street vendor in Koramangala, says that he uses his Jan Dhan account only to get gas cylinder subsidy. He does not make any deposits, and does not think it’ll get him any benefits.

Thus, government initiatives and banks hardly seem to benefit the poor, who are forced to remain dependent on ruthless money lenders.

But can the poor help themselves? Do Self Help Groups and MFI loans help tackle poverty? Coming up in Part 3.

Related Articles

When micro-finance and self help groups make things worse for poor in Bengaluru
Bengaluru’s slum dwellers: trapped, bankrupt and poor forever
Who killed Muniyappa?
Aged 6, weighing 12kg, she dies a quiet death


  1. Bala subramanian A says:

    Very good coverage on the plight of the needy, inspite of well meaning efforts introdued by our PM. to help the poor. Main obstacle is the lack of confidence among the Banks about recovery of loan amounts from the poor. Unfortunately poor in our Country have become mere statistics, so also money spent for them to recover from poverty. Banks should change their attitude towards the poor and change their systems to help the needy.
    Look at the irony of bureaucratic apathy. Last week,the State Government has offered Rs 5 lakh each to the bereved family of the farmers who died to escape accumulated debts.Instead had the farmers got this amount at the time of need their lives could have been saved !

  2. skeptic says:

    Thanks Navya P K, & Citizen Matters. I was wondering about this after I tried to help someone get a loan. The banks have cleverly (of course with the help of our babus) circumvented the requirement to lend to the ‘priority sector’ by redefining the ‘priority sector’ for themselves! The RBI says lend to “the poor” = PRIORITY SECTOR and bank comes up with PRIORITY SECTOR = “taxi services, beauty parlours and home-based units / original investment is within Rs 10 crore/5 crore”. I’m sure these people live on Rs 32 per day!

    This is of course an open secret. Who says only the govt is full of the corrupt?

  3. Make it Right says:

    Simply delist all banks both private and the nationalized ones. Then they’re accountable to RBI only. Let them do what’s right. Banks are an essential service. They’re not supposed to turn a profit.

    In my experience the poor (not all; say 90%) will do everything they can to pay the monthly installments. Involve the women. Make them guarantors. They’ll push the men to make the payments by earning more.

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