Few things are more active than a WhatsApp group used by suburban residents in Chennai to lodge complaints. The group serves as a platform for residents to voice their problems, leading to debates and polls. Loud calls for action often rally the entire online community to react with a series of ‘thumbs-up’ emojis. However, it is rare for these proposed solutions to extend beyond the online realm, and even rarer for residents to take tangible steps towards implementing them. But, here is a group that went beyond registering complaints and solved a long-term traffic issue with collective activism, in Kumarasamy…
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