Mita (name changed) is here, there and everywhere, managing her shop alone in Salt Lake, Kolkata as she juggles her spatula, pots, pans, paper plates, teacups, and dish soap. In the midst of this apparent chaos, she does some deft mental arithmetic to calculate dues, and tells her customers, “The QR code is displayed there.” Mita is one among the wide cross section of the Indian population who have adopted United Payments Interface (UPI)—a real-time, cash-less and secure payment system. The National Payment Corporation of India (NPCI) introduced UPI in 2016 to facilitate inter-bank transactions for peer-to-peer, or individual-to-merchant transactions.…
Read moreWe do this for *YOU*
You and every citizen frustrated by potholed roads, air pollution, garbage—in short our broken cities.
Citizen Matters is India’s leading Civic Media Platform. We dig into the “why” and “how” behind issues plaguing our cities and neighbourhoods—and spotlight solutions. But we go further. We focus on citizens driving change and their strategies and bring you a playbook for better cities.
Through Citizen Matters, Open City and other initiatives, we centre the demand for better cities and empower citizens to drive change.
We need your support to continue this work. Your contribution is critical for our survival.
Donate now