As school-children, many of us have probably heard lectures or talks emphasizing the use of emergency helplines during distress. On an average, a school-going child is aware of at least one helpline. Over the years, we may also have come to know about helplines through advertisements, Public Service Announcements (PSAs), hoardings, messages on social media etc. The government has repeatedly emphasized on dialling helplines during distress by conducting several campaigns for creating awareness. New helplines are also being launched to cater to the growing needs. So, what happens when we dial a helpline? Let’s look at the working of some of…
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