In what seems to be a milestone in legislation towards addressing grievances of the Indian consumers, the Lok Sabha recently passed the Consumer Protection Bill (CPB), 2018. The bill, tabled first in 2015 and passed by the Lok Sabha on December 20, 2018 seeks to replace the three-decade-old Consumer Protection Act, 1986. The latter was amended thrice but failed to tackle challenges posed by online transactions and digital marketing. According to the Corporate Affairs Ministry, the objective of the Bill is ‘‘to provide for the protection of the interests of consumers and for the said purpose, to establish authorities for timely…
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