I am one of those innumerable people who have been driven to the end of their wits and made to split hairs attempting to book a ticket (under the Tatkal scheme) through the Indian Railways' website, popularly known as IRCTC. While making an unsuccessful attempt recently, waiting with nail biting anxiety, sitting at the edge of my seat, I was wondering why this website cannot be put to better use than for simply booking train tickets - which in any case has a success ratio of only one in a gazillion! I could think of only some of the uses…
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