Krishnamurthy, an auto driver in Bengaluru for the past 22 years, finds passengers through ride-hailing apps like Ola and Uber only when heading back home at night. To find passengers going in the same direction. At other times, he is able to find customers around the malls where he usually works without using the apps. His main grouse is over the commission that the apps charge, but says customers tend to trust apps more even if their charges are high. For instance, on the app, he shows that the charge for a particular 1-km trip was Rs 90. “If a…
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