Consumers

Much is being said and heard about the difficulties that the new Bangalore airport (Bangalore International Airport Limited - BIAL) is likely to impose on the citizens of Bangalore. A few days ago, the High Court of Karnataka weighed in on a PIL and recommended that the government and BIAL renegotiate the original agreement, with particular reference to the steep user charges and on the option of keeping HAL airport open. Last week, the central government floated its new greenfield airport policy, which does not explicitly bar a second commercial airport within a 150 kms radius of the first one.…

"Birth and death are the only certainties in life..." but in our culture, weddings are almost certain, too. And to celebrate the wedding, we need to hire wedding halls or Kalyana Mantapas. However, the hiring of these seems to be beset with various difficulties, and the wedding hall sector seems to be an unorganised one. According to Eshwar Bhosle, who publishes a directory of marriage halls of Bangalore, titled "Kalyana",(see box) about 10 new halls come up in the city every year, and an average of 60 to 80 weddings are performed in each hall every year. There are about…

Srinivas Murthy is working President of the Rickshaw Chalakara Sangha (Autorickshaw Drivers' Union) in Bangalore which spearheaded the recent strike by autos in the city. The union is affiliated to the Community Party of India-linked Center for India Trade Unions (CITU). In conversation with Samuel Jacob, he avers that driving a rickshaw in Bangalore is no longer viable proposition given the increased cost of living and fuel prices. The Union is asking for a hike in the minimum rate from Rs.12 to Rs.20 for rickshaws plying in the city. Pic: Deepa Mohan. Murthy is about 65, is soft spoken and…

A number of recent verdicts from the IV Additional District Consumer Forum in the city is a virtual alert for consumers. The cases range from violation of MRP on goods to damaging household effects during shipping. Vinay Prabhu had bought an Aquaguard Water Purifier (model Inova) on 6 March 2007 from Eureka Forbes ltd. in Benaganahalli, Bangalore. But from the date of purchase the purifier gave him trouble. The purified water was bad and difficult to drink. White and black particles floated inside the water and he immediately complained to the shop. He had to complain several times before they…

The club culture can be very addictive to most of us who after a hard day's work imagine that instant health and happiness awaits us at the club. They promise to give us untold delights - free access to all clubs, free air tickets to holiday resorts, sites with coconut groves, swimming pools, movie clubs and much more. The reality is shocking. Three disgruntled consumers who were badgered, coaxed and almost forced into becoming members of The Country Club here have had to complain to the consumer forums which have ruled in their favour. Three more approached CREAT, a consumer…

If fools did not go to market, cracked pots and false wares would not be sold. -- Jean Le Malchanceux (in the twelfth century). In India, consumers have had a raw deal in the market place and suffered in the field of health and welfare. Earlier they had recourse to the Monopolies and Restrictive Trade Practices (MRTP) Act. But after The Consumer Protection Act, 1986 came into force, and key amendments took effect in March 2003, consumers have been learning to assert themselves while buying goods and services. As a Bangalorean, what should be the first thing on your shopping…

Nagaraj, a Lingarajapuram-based graphic designer and a physically disabled person, would love to visit a mall in the city just like many Bangaloreans do when they have some free time. But he is physically disabled. And as most of the malls in the city do not provide adequate facilities for the disabled, an evening of leisure could become really challenging. Forum Mall (courtesy: Wikimedia) Most malls in Bangalore are not disabled-friendly. Building Bye-Laws 2003 of the Bruhat Bangalore Mahanagara Palike, state that all public and semi-public buildings are obliged to provide certain basic amenities for the benefit of disabled patrons.…

On 20 September, the III Additional Bangalore Urban District Consumer Disputes Redressal Forum ordered a Bangalore based dentist to pay up Rs.One lakh as compensation to a young student who suffered due to deficient service from the dentist's clinic. M A Shilpa aged twenty, doing her post graduation course in economics and business, in an evening college in Bangalore, went to the Tarana Dental Clinic in Padmanabhanagar, Bangalore, during the first week of June 2006, complaining of pain in her lower right jaw. Dr Archana Hegde, (B.D.S. Esth. Dent.USA) examined her, filled a cavity in her tooth, and prescribed some…