I used public transport for the first time in the city this July, as I had to travel to Kempegowda Bus Station (Majestic BMTC City Bus Depot). As a complete newbie bus commuter in Bengaluru, I had an internship assignment to look at BMTC’s communication, and their interfaces and evaluate the overall usefulness. My mentor, from Co Media Lab, had suggested I use all mediums of communication available to me whether it be the BMTC app, Google Maps, or even physical brochures. A new perspective, he said, probably had a better chance of picking out certain gaps in the system,…
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