"I say no to passengers who want to go to Viviana Mall because of the service road traffic, " says Manik Patil, an auto rickshaw driver who drives from Kapurbawdi to Majiwada in Thane. The service road in question is a 1.3 km road that starts from Cadbury junction to Majiwada Naka Pokhran Road 2, near Thane’s biggest mall – Viviana Mall. Given its location, the road often ends up being a hub of traffic jams. A local resident Avinash Tripathi says, "Just a few days ago, it took me around half an hour to cross 500 metres on the…
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