Articles by Lion S M Govindarajan

In recent monsoons, as heavy rains battered Chennai, causing floods and damage, many residents grew frustrated with the government's emergency call centres. Calls often went unanswered or were handled by outsourced agents unfamiliar with local issues. As the president of the United Federation of Residents in Tambaram, I felt it was essential to address the growing concerns about emergency support during the rainy season. Anticipating a heavy downpour on October 17th and 18th this year, we launched our community helpline — just days before the rains started. The helpline, reachable at 044-35901040, is manned by a dedicated team of around…