In recent monsoons, as heavy rains battered Chennai, causing floods and damage, many residents grew frustrated with the government's emergency call centres. Calls often went unanswered or were handled by outsourced agents unfamiliar with local issues. As the president of the United Federation of Residents in Tambaram, I felt it was essential to address the growing concerns about emergency support during the rainy season. Anticipating a heavy downpour on October 17th and 18th this year, we launched our community helpline — just days before the rains started. The helpline, reachable at 044-35901040, is manned by a dedicated team of around…
Read moreWe do this for *YOU*
You and every citizen frustrated by potholed roads, air pollution, garbage—in short our broken cities.
Citizen Matters is India’s leading Civic Media Platform. We dig into the “why” and “how” behind issues plaguing our cities and neighbourhoods—and spotlight solutions. But we go further. We focus on citizens driving change and their strategies and bring you a playbook for better cities.
Through Citizen Matters, Open City and other initiatives, we centre the demand for better cities and empower citizens to drive change.
We need your support to continue this work. Your contribution is critical for our survival.
Donate now