In 2019, the Brihanmumbai Electric Supply and Transport (BEST) buses were on their deathbed. Once known for buses that never broke down, it was going through a particularly rough phase. Daily ridership had halved in the previous decade, down from 42 lakh to 25 lakh. Higher ticket fares, discontinuation of the AC Super Routes, rising competition and a workers’ strike in January meant it was losing crores by the month. Things took a turn for the better in the latter half, when the Brihanmumbai Municipal Corporation (BMC) promised monthly financial aid of Rs 100 crore to tide them over. But…
Read moreWe do this for *YOU*
You and every citizen frustrated by potholed roads, air pollution, garbage—in short our broken cities.
Citizen Matters is India’s leading Civic Media Platform. We dig into the “why” and “how” behind issues plaguing our cities and neighbourhoods—and spotlight solutions. But we go further. We focus on citizens driving change and their strategies and bring you a playbook for better cities.
Through Citizen Matters, Open City and other initiatives, we centre the demand for better cities and empower citizens to drive change.
We need your support to continue this work. Your contribution is critical for our survival.
Donate now