In early January, Dahisar resident Pankati noticed garbage being thrown behind one of the electric junction boxes in Kandarpada, her neighbourhood. It had accumulated over a few weeks. This was not a garbage collection point and it used to be clean before. She decided to raise a civic complaint on that garbage issue using the ‘MyBMC Assist’ WhatsApp Chatbot, which is run by the Brihanmumbai Municipal Corporation (BMC). Pankati, a volunteer with the Blue Ribbon Movement, found garbage being dumped behind an electric junction box in Khandarpada. Pic: Aniruddha Gaonkar After waiting for over a month, the garbage was still…
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